About Discovery At Home 

Discovery At Home is part of the Discovery Senior Living family of companies, a recognized industry leader for performance, innovation and lifestyle customization that today, ranks among the 2 largest U.S. senior living operators. Established in 2012 with the creation of a Medicare-certified agency in Southwest Florida, Discovery At Home has grown steadily over the years, expanding its operations by starting and acquiring agencies in Tampa, Florida; Plano, Texas; Houston, Texas; and West Palm Beach, Florida. While DAH primarily serves residents living in communities managed by the Discovery Senior Living family of companies, its services extend beyond these communities. Today, the organization offers a comprehensive range of care, including Part A services, Part B services, and Private Duty services.  

ESSENTIAL DUTIES AND RESPONSIBILITIES

 The following duties are typical for this position. This list is not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

• Develops, plans, implements, analyzes, and organizes operations for the Agency.

• Responsible for the delivery of care for all patients served by the Agency by providing supervision and support to the Director of Clinical Services (DCS). May act as the alternate DCS in the absence of the DCS.

• Works in conjunction with Operations and Finance Departments to establish Agency’s revenue and budget goals.

• Maintains office operations in an efficient, productive, effective, and organized manner, which provides a safe working environment for employees, meeting local ordinances and fire and safety regulations in compliance with the company policies.

• Communicates with the Regional Director of Operations for direction, problem solving and implementation of programs and protocols.

• Reviews and processes Health Insurance Portability and Accountability Act complaints and contacts with Compliance & Regulatory with any questions. Maintains records and forms as required.

• Reviews and adheres to all Company policies and procedures and the Employee Handbook.

• Partners with Sales Directors and Account Manager(s) to meet budgeted admission goals.

• Participates in sales and marketing initiatives.

• Commits to high ethical standards and complies with the Code of Conduct, state and federal regulations, accreditation standards, and policies and procedures; maintains confidentiality of patient and employee records and information; has a duty to report compliance concerns, significant legal risk questions, fraud, abuse, suspected or actual misconduct to management.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 Educational Requirements and Experience:

• Bachelor’s degree in healthcare, business, or related field preferred.
• Minimum of 2-3 years of experience in Medicare and non-Medicare billing and collections, preferably in a home health and/or hospice setting.

Knowledge, Skills, and Abilities:

• Language Ability:
• Cognitive Demands:
• Computer Skills:
• Competencies:
  • Must demonstrate an interest in working with a senior population.
• Works primarily indoors in a climate-controlled setting.
• Possible exposure to chemicals as identified in the MSDS Manual.
• Possible high stress levels in relation to working under deadlines and within budget constraints.

• Ability to communicate effectively in writing and verbally.
• Ability to interpret, respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
• Ability to effectively present information to top management, public groups, and/or leadership as required.

• Ability to use Microsoft Windows, including Word and Excel. Ability to use email and the Internet. Ability to use electronic medical record platforms.

PHYSICAL REQUIREMENTS

The physical demands described below are representative of those that must be met by an individual to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the Team Member is regularly required to talk or listen. The Team Member is frequently required to sit, use hands to finger, handle, or feel, and reach with hands and arms. The Team Member is occasionally required to stand and walk. The Team Member must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, depth perception, and the ability to adjust focus.