Business Analyst

Description

The NASA AEGIS Program has an immediate need for a Business Integration Analyst. The selected candidate will be responsible for ensuring the internal processes related to Information Technology (IT) Service Management are applied and used across the enterprise to ensure adherence of ITIL practices and drive high levels of accuracy. The AEGIS Program provides high quality integrated communications services for secure voice, video and data solutions and services to NASA customers worldwide.

This team also leads the effort to integrate AEGIS’ services within NASA’s Enterprise Service Desk (ESD) and AEGIS’ Service Management tools. This is accomplished by Service Request Management, Service Catalog Management, Knowledge Management, Change Management, and Configuration Management processes while collaborating with the ESD to create a positive user experience when ordering AEGIS services and request fulfillment of services by AEGIS.

Labor Category Description

Professional-level Business Integration Analyst support. Applies fundamental concepts, processes, practices, and procedures on technical assignments. 

Primary Skills/Responsibilities

•             Leverage processes, utilizing ITIL best practices to ensure the IT organization designs, deploys, and sustains high quality, highly available solutions that align with business and IT strategic objectives.

•             Ensure that IT has the appropriate level of process definition, rigor, and reporting to deliver the highest level of quality, value, flexibility, and visibility to the organization.

•             Responsible for the development, improvement, standardization, and execution of process integration from an Enterprise perspective and collaboration with stakeholders to aid process design and improve efficiency of NASA processes.

•             Transform AEGIS to utilize best practices in the ITIL Framework and work with ITIL process stakeholders to improve efficiency of processes across AEGIS.

•             Gather and define requirements in the form of User Stories for AEGIS service requests and collaborate with ServiceNow agile teams.

•             Collaborate with Change Management teams and Developer Teams to build Service Request fulfillment workflows.

•             Main POC for Knowledge Articles and facilitate updates to Knowledge articles based on end user feedback and/or process changes.

•             Provide metrics/reporting to management and utilize data analytics.

•             Author, maintain, and review AEGIS process documents and work with stakeholders for accuracy and completion.

•             Facilitate collaboration between AEGIS and other NASA organizations.

•             Perform Change Management and Configuration Management duties as needed.

Basic Qualifications/Responsibilities

Educational Requirements:

BS Degree and 4+ years of experience. Additional years of experience may be substituted in lieu of experience.

•             Works independently to achieve day-to-day objectives within Service Management processes to deliver operational results.

•             Update existing Service Management systems’ tickets and Configuration Item fields.

•             Apply ITIL principles, methods, techniques, and best practices to configuration management and change management.

•             Experience with Change Management.

•             Experience with Hardware (HW) or Software (SW) asset management.

•             Good people skills and able to work with co-workers during intense periods of scheduled mandated   deliverables.

•             Good writing and oral skills.

•             Be able to present in front of an audience that can include high level customers.

•             ITIL Foundations Certification.

•             Experience with ServiceNow applications.

•             Experience with BMC Remedy applications.

•             Experience writing User Stories for Agile teams.

•             Process development and improvement skills.

•             Demonstrate basic understanding of Enterprise process implementation and execution.

•             Basic understanding of IT networks and communication systems.

•             Proficient in Microsoft Office suite of applications.

•             Ability to maintain good working relationship with customer counterparts.

Must be able to obtain and maintain a public trust clearance.

Preferred Qualifications

•             Comprehensive subject matter expert knowledge of the principles, methods, and techniques used in change, configuration, release, and asset management support.

•             Comprehensive knowledge of and familiarity with change management software applications, BMC Remedy and ServiceNow.

•             Understanding of NASA’s IT environment

•             ITIL Managing Professional or ITIL Intermediate Certifications

•             Understanding of ServiceNow Flow Designer and/or Change Management and Configuration Management modules.

•             ServiceNow Certified System Administrator certification

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.

Original Posting:

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Securing Your Data

Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com.

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.