Guest Services Supervisor

Description

Location: Brush Creek Ranch

Summary:

Who We Are

At Brush Creek Ranch, we are more than just a destination; we are an experience. Nestled in the stunning landscapes of Wyoming, we offer luxury adventure in the great outdoors. Working at Brush Creek Ranch means joining a team dedicated to creating unforgettable experiences for our guests. With a commitment to hospitality and service excellence, we foster an environment where you can thrive, grow, and bring your best self to work every day.

Responsibilities:

What You’ll Do

• Oversee guest arrivals and departures, ensuring seamless airport pickups, luggage coordination, and comprehensive property orientations.
• Supervise and coordinate guest transportation operations to ensure efficient, timely service across ranch activities, dining venues, and off-site experiences.
• Lead by example to create exceptional first and last impressions, coaching team members to deliver warm, knowledgeable, and personalized service.
• Support and guide Activities Guides and entry-level staff through hands-on training and development across ranch programming.
• Assess the team's readiness and progressively delegate responsibility for leading introductory- and support-level activities.
• Maintain cleanliness, organization, and presentation standards for all vehicles and guest-facing spaces through routine inspections.
• Coordinate daily operational logistics to support seamless activity setup, transitions, and guest assistance.
• Enforce and uphold all safety standards, including responsible driving practices and adherence to activity protocols.

What You’ll Bring

• A strong leadership presence with a guest-focused mindset and enthusiasm for the outdoors.
• Excellent communication and interpersonal skills, with the ability to mentor staff and create meaningful guest experiences.
• A minimum of 5 years of licensed driving experience with a commitment to safety and accountability.
• Experience or strong interest in outdoor recreation, with the ability to train and develop guiding skills in others.
• Proven reliability, adaptability, and the ability to thrive in a collaborative, team-oriented environment.
• Availability to work a seasonal schedule from early May through October.  
• First Aid/CPR certification or willingness to obtain upon hire.

Other information:

What You Can Look Forward To

• Day 1 medical, dental, and vision insurance for seasonal and full-time associates.
• Vacation and Paid Time Off (PTO) with rollover for full-time associates.
• Unlimited referral bonuses.
• 401(k) with company match after 1 month.
• Ranch-provided employee housing available at a subsidized rate.
• Three meals per day provided at no cost.
• Employee engagement activities that support a positive work environment.
• Access to hiking, mountain biking, and fishing in a beautiful natural setting.
• Discounts on hotel rooms, dining, and other travel and entertainment experiences.
• Opportunities for growth across a luxury ranch network.

At Brush Creek Ranch, we are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.