Supervisor, Operations - Waco, Texas

Job Functions, Duties, Responsibilities and Position Qualifications:

We're not just a workplace - we're a Great Place to Work certified employer!

Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members!

You are made of leadership material. You have proven people skills, an eye for the big picture, and the drive to succeed. You’re also looking for great benefits, the support of an all-star team, and an opportunity to grow your career.

Join our team of #HealthcareHeroes! Our mission is to advance the health and wellbeing of our communities as a leader in clinical laboratory solutions.

Location: Waco, Texas

Days: Monday - Friday

Hours: 9:00 am - 6:00 pm

Full-time: Benefit Eligible

Position Summary:

A proven leader with people skills, a passion for patient care, and the drive to succeed.  Responsible for oversight of a designated market and provides supervision of both couriers and phlebotomists.  Adheres to and enforces departmental policies and procedures to include department programs, quality control, quality assurance, and safety

Duties & Responsibilities:

• Upholds all Sonic Core Values and ensures compliance with company policies and mandatory training.

• Oversees daily operations in assigned territory, including specimen collection, processing, transport, and new account setups.

• Maintains staffing levels, creates and manages work schedules, and provides phlebotomy coverage as needed.

• Manages all aspects of HR functions: hiring, onboarding, training, mentoring, performance management, and reviews.

• Handles payroll operations, including timecard monitoring, PTO review, and timely payroll submission.

• Participates in the Quality Management program, submitting reports and addressing errors in specimen handling and data entry.

• Conducts routine audits at all locations to ensure compliance and operational efficiency.

• Coordinates building maintenance and repairs, working directly with contractors as needed.

• Oversees fleet vehicle maintenance and repair.

• Collaborates with the sales team to support client retention and business growth.

• Attends monthly and scheduled meetings at the Toledo main office.

• Performs other duties as assigned.

Education and Experience:

• High School Diploma

• 5+ year’s phlebotomy experience

• 2+ years’ experience in a supervisory role.

Licensure and Certifications:

• Required:  Phlebotomy Certificate

Knowledge, Skills, and Abilities:   

• Ability to communicate effectively, both orally and in writing     

• Ability to work independently, be attentive to detail, and provide quality work

• Ability to handle difficult situations involving patients, physicians, or others in a professional manner

• Ability to establish and maintain positive relationships with employees, physicians, vendors, clients, and external agencies

• Ability to demonstrate knowledge of medical terminology related to blood collection

• Ability to operate medical tools and equipment in carrying out phlebotomy procedures

• Ability to maintain the confidentiality of employee, patient, client, and company information at all times

• Ability to demonstrate commitment to compliance with applicable laws: federal and state regulations, including CAP, CLIA, HIPAA, Safety, and OSHA Regulations

• Proficient with Microsoft Office Suite or related software

We’ll give you:

• Appreciation for your work

• A feeling of satisfaction that you’ve helped people

• Opportunity to grow within the organization

• Free lab services for you and your eligible dependents

• Work-life balance, including Paid Time Off and Paid Holidays

• Competitive benefits including medical, dental, and vision insurance

• Help saving for retirement, with a 401(k) that includes a generous company match

• A sense of belonging – we are a community!

We also want you to know:

This role will have routine access to Protected Health Information (PHI). Employees will be trained on reasonable safeguards and are expected to maintain strict confidentiality, as well as abide by all applicable privacy and security standards.  Employees are expected only to access PHI when it is required to fulfill job duties.

Scheduled Weekly Hours:

Work Shift:

Job Category:

Company:

Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.