Leidos
Service Delivery Manager
Job Description
Description
We’re a ‘Family Friendly’ certified workplace – we understand the often many and varied roles our team members need to play within their own unique family setting and actively support them.
Our team feel Leidos is a great place to work. Learn more about our culture and benefits by visiting us here https://www.leidos.com/company/global/australia/careers
Do Work That Matters
Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life. Our 2000 local experts, backed by our global experience and network of partners, are working to solve the world’s toughest challenges in government, intelligence, defence, aviation, border protection and health markets.
Your New Role and Responsibilities
The Service Delivery Manager (SDM) is responsible for the operational delivery, sustainment, and continuous improvement of the Defence Health Knowledge Management capability.
Reporting to the CTO Health, the role ensures Defence Health knowledge systems and services are reliable, secure, and aligned with Defence Health strategic, clinical, and operational objectives. Operating within a complex, multi-vendor Defence ICT environment, the SDM enables effective management, dissemination, and use of health knowledge to support clinical decision-making and health service delivery across the Australian Defence Force (ADF).
Key Responsibilities
Own end-to-end service delivery for the Defence Health Knowledge Management capability, ensuring availability, performance, usability, and alignment to operational requirements and tempo.
Lead ITIL-aligned service management (incident, problem, change, release) while maintaining service readiness, information assurance, and authoritative documentation.
Coordinate and manage multiple Defence-approved vendors, monitoring performance against SLAs/KPIs and leading service integration and issue escalation.
Support and evolve the Defence Health Knowledge capability, ensuring accuracy, currency, accessibility, governance, and alignment with clinical and strategic priorities.
Ensure compliance with Defence ICT governance, security and assurance requirements, manage risks and continuity, and provide reporting and engagement with senior stakeholders.
About You and What You'll Bring
Proven experience supporting a health capability, such as knowledge management, information management, or clinical decision-support systems.
Experience supporting Federal Government, State Government or private health capabilities.
Demonstrated experience in digital health enablement, including the delivery or support of digital health initiatives that enhance clinical decision-making, health workforce capability, information access, or health service outcomes.
Demonstrated experience as a Service Delivery Manager supporting enterprise-scale or mission-critical ICT systems, ideally within health-related capabilities (e.g. knowledge or clinical systems).
Proven ability to operate in complex multi-vendor environments, with strong knowledge of ITIL-based service management practices.
Experience working in secure, regulated, or operational environments with well-developed stakeholder engagement, communication, and leadership skills.
Familiarity with government or Defence ICT environments, including governance, assurance processes, and systems requiring formal security accreditation.
Experience with knowledge management or content platforms, with highly desirable exposure to digital health enablement and initiatives improving clinical decision-making and outcomes.
This role does require the successful applicant to be an Australian Citizen and hold a minimum NV-1 level security clearance.
Diverse Team Members, Shared Values and a Common Purpose
Providing our customers with smarter solutions takes an incredible team with diversity of thought, experience and perspectives driving innovation. Inclusion is at the heart of our culture and is one of our core values. It's about creating a workplace where everyone can do important work, feels welcome, valued, and respected, and has equal access to opportunities to thrive. Paul Chase – Chief Executive, Leidos Australia.
Leidos Australia is an equal opportunities organisation and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups.
Our five Advocacy Groups (Women and Allies Network, Young Professionals, Defence & Emergency Services, Action for Accessibility and Abilities and Pride+) provide an opportunity for team members to connect and collaborate on shared interests, and work to support and celebrate our diverse community.
Next Steps
To apply for this role, follow the links or apply via our Careers page.
Recruitment process - virtual / face to face interview & background checks.
Applicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances this can place limitations on persons who hold dual nationality, permanent residency or are former nationals of certain countries as per ITAR 126.1.
We are committed to making our recruitment process accessible to all candidates. Please contact our Careers team careers.au@au.leidos.com if you’d like to discuss any additional support during your application or throughout the recruitment process.
If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.
Original Posting:
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
About Leidos
Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.
Securing Your Data
Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com.
If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.
Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.