Digital Product Designer [209128]

Aquent is partnering with a leading financial institution dedicated to becoming an industry leader in exceptional digital experiences. This organization is committed to putting strategy, research, design principles, and technical innovation at the forefront of everything they do, creating impactful digital solutions for millions of people.

We are seeking a talented Content Designer to join a dynamic team where you will profoundly shape the digital conversations that define client interactions. This isn’t just about writing; it’s about strategically influencing the entire user journey, ensuring every touchpoint resonates with core value and connects our digital offerings with what truly matters to our clients. Your expertise will be crucial in crafting experiences that are not only functional but also deeply engaging and intuitive, directly impacting how clients navigate and perceive our digital products.

**What You Will Do**

As a Content Designer, you will be instrumental in defining the voice and structure of our digital products. You will collaborate closely with cross-functional teams to translate complex financial concepts into clear, concise, and compelling content. Your strategic insights will guide content creation from inception to delivery, ensuring consistency, clarity, and client-centricity across all platforms. This role offers a unique opportunity to contribute to a culture where design is highly valued, and your work will directly enhance the digital lives of millions, helping to push the boundaries of digital product design.

**Primary Responsibilities**

* **Content Strategy:**
* Create strategies for using content to support clients’ needs for information and understanding in the digital products we design.
* Facilitate collaborative design activities, ideation sessions, and collaborative work.
* Articulate the rationale behind content strategies and provide design advice or guidance to other product team members.
* Provide practical direction to the larger design team on our Content Design communications standards, tools, channels, and processes.
* Act as an advocate for our clients, representing their needs and interests in discussions about the role of content in product design.

* **Content Creation:**
* Create client-focused textual content, including labels, explanatory text, hidden or alternative text, metadata, and support content internal to a digital product, as well as external (go-to-market) content, ensuring alignment with design principles and team strategies.
* Partner with peers to shape or develop other (non-textual) content such as iconography, information graphics, imagery, and data.
* Apply the principles of Inclusive Design in content design and creation.
* Collaborate with Legal, Compliance, and Regulatory teams to ensure digital conversations satisfy legal and regulatory responsibilities.
* Manage the documentation and sharing of content throughout its lifecycle.

* **Research and Testing:**
* Work with designated Design Researchers to facilitate team agreement on questions to be answered through Research and Testing activities.
* Partner with the team’s designated Testing and/or Design Lead to initiate tests of the effectiveness of specific content strategies and executions.
* Research content and messaging strategies in the competitive landscape and perform competitive audits pertinent to specific design or business goals.
* Perform content audits where appropriate.

**What You Need to Succeed**

* A post-secondary education, ideally with a university degree or college diploma.
* At least 4 years of writing experience at a creative agency or in-house creative team.
* Excellent problem-solving skills and the ability to think critically about the challenge at hand.
* Proficiency in English.
* A portfolio of work samples showcasing your copywriting work.

**Nice to Have**

* Facility in French.
* A working knowledge of accessibility standards and methods to address them.
* A knowledge of design and technology trends.

**About Aquent Talent**

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.
Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match.  More information on our awesome benefits!
Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

Are you ready to join a distinguished financial institution that is committed to empowering clients and communities? Our client is a leading provider of banking and financial services, renowned for its customer-centric approach and innovative solutions. With a rich history of success and a strong focus on diversity and inclusion, our client is dedicated to building a better future for all. Join us in our mission to make a positive impact and drive meaningful change.

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