Call Center Pharmacist – Closed Door Pharmacy

Job Summary

Are you interested in working for an organization dedicated to patient care, innovation, and improving people’s everyday lives and well-being? Are you interested in working “behind the scenes” in a pharmacy organization? If so, you’re in the right place!

As a Licensed Call Center Pharmacist, this role is performed fully on site in a closed-door pharmacy operations center. You will follow all state and federal regulations while supporting retail pharmacy operations through in-person collaboration with the on-site clinical and operational teams. Responsibilities include, but are not limited to, prescription data verification and delivery of clinical pharmacy services such as Medication Therapy Management (MTM), with all work completed from the designated on-site facility.

Job Description

• Experience Required: 0 to 6 months
• Experience Desired: Previous retail and/or clinical pharmacist
• Education Required: Bachelors Degree
• Certification or Licensing Required: Pharmacy – must have current Pennsylvania or Ohio pharmacist license, the other to be obtained after start. Second licensing fees reimbursed by company. Immunization certification/license as required by state.
• Lifting Requirement: Up to 25 pounds
• Age Requirement: At least 18 years of age

Job Responsibility

• Operate as a pharmacist in a closed door facility to support retail stores in daily operations
• Follow all Company policies and procedures to maximize quality/outcomes
• Verify prescriptions for accuracy (data verification) and complete drug utilization review (DUR) of prescriptions
• Provide telephonic clinical pharmacy services (MTM) to patients in order to optimize patient outcomes including but not limited to Comprehensive Medication Reviews (CMR), Targeted Interventions (TIP), Adherence Monitoring Interventions, and Manufacturer Programs
• Maintain production metrics and operational goals
• Assist with closed-door pharmacy support programs such as bulk immunization billing, patient support telephone lines, medication recall notification/counseling and other initiatives that can be completed remotely in processing center to remove non customer-facing work from the retail pharmacies
• Assist technicians in interpretation of prescriptions and third party billing
• Attend and participate in quarterly Continuous Quality Improvement (CQI) meetings
• Work with physicians and nurses to secure clarifications and new prescriptions. This includes scanning new orders/clarifications into the Rx system for processing
• Complete incoming/outgoing prescription transfers as needed

Central Pharmacy Service Centers: Founded in 1931, Giant Eagle, Inc. has grown to be the number one supermarket retailer in the region with more than 410 stores throughout western Pennsylvania, north central Ohio, northern West Virginia, Maryland and Indiana. Giant Eagle Pharmacy meets a variety of customer needs, from filling prescriptions and administering immunizations to conducting free health screenings and providing patient education serving over 1.8 million patients and dispensing roughly 25 million prescriptions annually. Giant Eagle Pharmacy operates two Central Pharmacy Service Centers that support over 200 retail pharmacy locations. One located in Freedom, PA and the other in Columbus, OH. These are behind-the-scenes centers where Team Members perform a variety of duties including prescription data entry, interacting with physician offices and patient outreach. Giant Eagle Pharmacy’s Central Fill facility is also located in Freedom, PA. The Central Fill facility is a closed-door pharmacy operation in a fast-paced warehouse environment.

About Us

At Giant Eagle, we believe in nourishing life’s moments, big and small, because they matter. We strive to lead the way in quality, service, and everyday value. Most importantly, the compassion, care, and respect our Team Members show to each other and in our communities is what truly sets us apart. Here, you’ll find a place to win, grow, and be better together. If you want to make a real impact, belong to a supportive community, and build a meaningful career, we invite you to grow your future with us — because you matter.